Express Series: English for Customer Care
A series of short, specialist English courses.
Price: 324.00 INR
ISBN:
9780199457311
Publication date:
21/08/2015
Paperback
Price: 324.00 INR
ISBN:
9780199457311
Publication date:
21/08/2015
Paperback
Part of Express Series
Rosemary Richey
English for Customer Care is an ideal course for those who need to communicate regularly with customers over the phone, in person, or in writing.
Rights: SOUTH ASIA RIGHTS (RESTRICTED)
Part of Express Series
Rosemary Richey
Description
English for Customer Care is part of the Express Series. It is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing. This book will help you make every client interaction a positive experience.
Part of Express Series
Rosemary Richey
Features
- STARTER section at the beginning of each unit with a warm-up activity
- Two OUTPUT pages at the end of each unit that provide help to South Asian learners and which include a pronunciation guide, call centre training and dealing with cultural differences with international customers, among others
- A wide range of exercises and hands-on tasks
- Tip addressing language points, useful phrases, and strategies
- Motivating role plays for speaking tasks
- Appendices with answer key, transcripts, A-Z wordlist, and a comprehensive list of useful phrases
- Model conversations with local and international clients
- Printable worksheets and exercises to practise useful phrases, vocabulary and communication
Part of Express Series
Rosemary Richey
Description
English for Customer Care is part of the Express Series. It is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing. This book will help you make every client interaction a positive experience.
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